RETURNS & EXCHANGES
Agustina Studio will exchange or refund goods within 5 days of reception. All goods must be returned unused and in perfect conditions, considering the packaging part of the product. Exchanges are based on stock availability, and sales items are non-refundable. Clients are responsible for return/exchange shipping charges. The cost of the delivery will only be return in case we deem the goods to have been faulty before they were dispatched to you. We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that Agustina Studio will no refund international duties and taxes. Returns should be addressed to:
C/ Pau Claris 149 3-2
We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.
If you do not receive your order after delivery time please get in touch with us to email@example.com
Items that are returned damaged, faulty, incomplete, deteriorated, used or dirty due to an unjustified cause by the client will not be refunded and will again be available to said client once the package is sent back to its port of origin- or will otherwise be available for retirement by the client in a maximum timeframe of sixty (60) days. Once this timeframe has passed, it will be assumed that the client does not want the item and will not charge liability to MAS QUE PINTURAS BARCELONA SL.
Return of faulty products If you think that the item you have received does not comply with the conditions stipulated in the contract, you should get in touch with us providing us with the items’ data as well as the damage that is visible at firstname.lastname@example.org